Refund & Cancellation Policy वापसी और रद्दीकरण नीति

1. Overview

Kaampe is a peer-to-peer labor marketplace that connects workers with employers. As a platform, Kaampe facilitates connections but does not directly provide services. This Refund & Cancellation Policy outlines the guidelines for cancellations, refunds, and disputes related to services arranged through our Platform.

2. Platform Fee

Kaampe currently charges zero commission on all transactions. Since Kaampe does not collect payments from users for platform usage, there are no platform fees to refund. If Kaampe introduces platform fees in the future, this policy will be updated accordingly.

3. Job Cancellation by Employer

3.1 Before Worker Acceptance

Employers may cancel a posted job at any time before a worker accepts it, with no penalties or obligations.

3.2 After Worker Acceptance, Before Work Starts

• Employers may cancel with a valid reason
• Repeated cancellations at this stage may affect the employer's rating and standing on the Platform
• No financial obligation unless otherwise agreed between the parties

3.3 After Work Has Started

• The employer must pay for work already completed
• Partial payment should be agreed upon between both parties
• If parties cannot agree, the dispute resolution process should be used

4. Job Cancellation by Worker

4.1 Before Work Starts

• Workers may cancel an accepted job before starting, with a valid reason
• Repeated cancellations may affect the worker's rating and visibility on the Platform
• Workers should cancel as early as possible to allow employers to find alternatives

4.2 After Work Has Started

• Workers should not abandon work without valid reason
• Abandoning work may result in negative ratings and potential account restrictions
• Workers are entitled to payment for work already completed

5. Refund Eligibility

Since payments are made directly between workers and employers, refunds are handled between the parties. However, in the following situations, Kaampe may intervene through dispute resolution:

• Work not performed: If a worker accepted a job, received payment, but did not perform the work
• Significantly substandard work: If the work performed is significantly below the agreed-upon standards
• Fraud or misrepresentation: If either party engaged in fraudulent behavior
• Safety concerns: If work was cancelled due to legitimate safety issues

6. Dispute Resolution Process

If you have a dispute regarding payment or service quality:

1. Step 1: Attempt to resolve the issue directly with the other party through in-app messaging
2. Step 2: If unresolved, raise a dispute through the app within 48 hours of job completion
3. Step 3: Provide relevant evidence (photos, messages, work details)
4. Step 4: Kaampe's support team will review the dispute and provide a resolution within 7 business days

7. APK Download

The Kaampe mobile application is provided as a free download. There are no charges associated with downloading or installing the app.

8. Modifications

Kaampe reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be communicated through the app and website. Continued use of the Platform constitutes acceptance of the updated policy.

9. Contact Us

For refund-related queries or disputes, contact us:

• Email: support@kaampeapp.com
• In-app: Use the "Help & Support" section
• Website: kaampeapp.com